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FAQ's

Q: Why are some items drop shipped?

To cut down on delivery times, we drop ship certain items directly from the manufacturer.

Q: Why am I being asked for a business address?

Some oversized items must go Truck Freight. Trucking companies assess a surcharge when these orders ship to a Residential address. To keep your cost down we will ask for a business address. This must be a commercially zoned location, so business from the home will not qualify.

Q: What if I do not have a business address?

In most cases you will be given the option of picking the item up from your local terminal, which will allow you to receive the business rate.

Q: How is Shipping figured?

Shipping is figured based on the weights and the dimensions of your items. Shoppers online will be given several options to choose from. If ordering over the phone the standard for shipping is UPS Ground and if you would like another method this must be stated at the time of the order. Items that are oversized must ship Truck Freight, and will be calculated and you will be contacted with the shipping costs.

Q: How can I track my order if it has been drop shipped?

You can request an order status update via email at info@4x4parts.com or you can call into the office at (954)971-3510 anytime Monday through Friday from 11AM to 7PM.

Q: How can I order?

Orders can be placed online 24 hours a day 7 days a week. Orders can be placed via phone Monday through Friday from 11 am to 7 pm EST or they can be placed via fax.

Q: Can I ship to an address other than my Billing address?

As a policy we typically must ship to the billing address, the address that matches the credit card statement, if for some reason this is not possible, indicate on your order your desired shipping address and we will contact you if we need further information.

Q: Automotive Customizers Pricing

Automotive Customizers makes every effort to assure that pricing on our web site is current.  In order to keep our prices low, we do not increase pricing based on what we think pricing may be in the future.  Because of this, pricing may be subject to change without notice.  We work hard to keep your prices low and any price increase is made only to cover increased product or material cost. 

If the price on products you have ordered as increased, we will contact you prior to shipping the products out. 

Q: How can I track the status of my order?

The status of orders can be tracked online. If there are questions about your order, you can send an email to info@4x4parts.com or you can call into the office from Monday through Friday 11AM to 7PM EST.

Q: What if I need to change my order?

Orders can be changed by calling into the office or by sending an email to info@4x4parts.com We will do the best that we can to make changes to an order, but if the order has processed or shipped it may not be possible to change the products on the order. Some items are special order items and these items, if already on order, may not be changed.

Q: What if I need to cancel my order?

All orders that are placed are processed it a timely manner, as such it may not be possible to cancel your order once it has been placed. Be sure that you want to order before completing an order either online, over the phone, or via fax. If you wish to cancel you may email your request to info@4x4parts.com with “Cancel My Order” in the subject line; however, if your order has already been processed, ordered, manufactured, or shipped, it may not be possible to cancel your order. Any orders that are cancelled are subject to a 10 percent cancellation fee.

Q: Who can I contact about billing questions?

Any billing concerns can be directed to info@4x4parts.com or can be handled by phone at (954)971-3510.

Q: I think my order was charged incorrectly, what should I do?

We make every effort to bill out the orders properly. If for some reason you believe you were overcharged, please contact us so we can make immediate corrections.

Q: How will Credits be issued?

Each case is different, you may need to contact info@4x4parts.com to find out specifics. In most cases credits or refunds will be issued directly to the credit card the order was placed on. In some cases a check will be mailed out. On any and all orders paid with Pay Pal credits will be mailed out in the form of a check or an In Store Credit will be issued.

Q: Pricing

Automotive Customizers makes every effort to assure that pricing on our web site is current. In order to keep our prices low, we do not increase pricing based on what we think pricing may be in the future. Because of this, pricing may be subject to change without notice. We work hard to keep your prices low and any price increase is made only to cover increased product or material cost.

If the price on products you have ordered has increased, we will contact you prior to shipping the products out.

Q: What can I do if I am missing items from my shipment?

Each order is checked carefully to ensure that all merchandise is shipped out. In some cases, orders are broken up into multiple shipments. If you feel you are missing items please contact us at info@4x4parts.com or via phone within 7 days of receiving your order and we will be happy to check into. Please see the Policies section for details.

Q: I received damaged merchandise, what do I do?

Contact us immediately. Please keep all the original packaging in case the shipping company will need to inspect the merchandise. See the Policies section for more details on the time frame for reporting damage.

Q: I think I received the wrong part, what do I do?

If you think you received the wrong part, you can call in or send an email to info@4x4parts.com . Please indicate the part number that you have and why you think you have received the wrong merchandise.

Q: What if I need to return an item?

Any returns must be given prior authorization before they will be accepted. If for some reason you feel your item needs to be returned, you may contact us via email at info@4x4parts.com. Please indicate exactly why you would like to return your order, how long you have had the order, the items you would like to return, and the condition of the merchandise. Not all requests for return will be honored. Any returns that are honored are subject to a restocking fee or in store credit. See the Policies section for more details on which fees will apply.


Privacy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by 4x4 Parts to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Brochure Mailing List

If you request a 4x4 Parts brochure, we keep all information completely confidential and do not share with any third parties. We may, on occasion, send you an updated catalog or brochure.If you do not wish to receive any mail from 4x4 Parts, please contact us via email at info@4x4parts.com. Include your name, mailing address, and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you elect to provide us with your contact information—e.g., by registering at the site, emailing our customer service department or placing an order—we may provide you with service-related announcements concerning the site, or contact you regarding your customer service requests or order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns, and to provide the high level of customer service our clients expect from 4x4 Parts offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. 4x4 Parts takes great pride in having you as a customer, and we will ensure your privacy as a customer. 4x4 Parts does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary in our sole discretion to comply with any applicable law, regulation, legal process, or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our privacy policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms. and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires, or other events during your visit to our site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the site, you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

4x4 Parts does recognize your ISP (internet service provider); however, we cannot identify you as an individual. If you make an online purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees, and partners.

Q: Links

This privacy policy applies only to the information collected on this site. Our site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the site.

Q: Security

4x4 Parts seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every online order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

4x4 Parts reserves the right to revise this privacy policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at 4x4 Parts, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to info@4x4parts.com.

We are confident that your visit to 4x4 Parts is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call customer service at 954-971-3510.


Policies

Q: Shipping

All orders are shipped as soon as possible. Due to the large volume of products available, not all items are in stock. Out of stock and back order items ship as soon as they are available. Most orders are shipped via UPS ground. We do ship via USPS to those in the Military or when more economical to you. Larger items will be shipped via truck freight and additional shipping charges may apply. Air shipping is available for an additional charge.

Q: Damaged Shipments

If you receive a package that is damaged, you must report this to Automotive Customizers immediately. Keep all packing materials. If possible, note to driver at the time of delivery that the package is damaged but do NOT refuse shipment. Carefully inspect all packages upon delivery. All damaged packages must be reported to Automotive Customizers within 7 business days. Damages not reported in this time become the customer’s responsibility.

Q: Returns

All returns must have prior authorization. Anything returned without authorization will be refused and no credit given. We do not refund shipping on returned merchandise. No packages shipped COD will be accepted under any circumstances. You must inspect all merchandise upon receipt for damage, missing or incorrect parts and notify Automotive Customizers within 7 business days. Return authorization may be given for merchandise after 10 days at Automotive Customizers’ discretion. NO returns are accepted after 30 days. Electrical parts, custom made parts, and special order items can not be returned.

Q: Fee Schedule

Returns up to 30 days will be assessed a 20-30% Restocking Fee;

Q: Restocking Fees

A restocking fee of up to 30% will apply to merchandise returned for any reason other than damaged or wrong merchandise sent. We do not accept used merchandise under any circumstances. NO refund will be given for parts that have been installed or products returned with missing parts. Please check packages upon receipt to make sure all parts are there.

Q: Questions on Products

Carefully read through all installation instructions prior to installation. If you are not sure that you received the proper parts, please contact Automotive Customizers prior to installation. You must contact our office within 7 business days with issues of damaged packages, missing parts or incorrect parts. We offer full customer support and are happy to assist you in the installation process should questions arise. Automotive Customizers is NOT responsible for parts that are installed improperly or not used for the applications intended. If you have any questions, call prior to installation.

Q: Cancellations

Should you decide to cancel your order, you must contact Automotive Customizers’ Credit Department. A cancellation fee of up to 10% will apply. Any orders cancelled after shipping are considered returns and you must receive an R A# prior to returning. We are not responsible for shipping charges on returned items. If you refuse a package, shipping charges will be billed to you for the return shipping and appropriate restocking fees applied.

Q: Warranty Information

Automotive Customizers does not offer warranty beyond that of the manufacturer. If you need warranty service on any products not manufactured by Automotive Customizers, please contact the manufacturer directly. If you need warranty service on those products manufactured by Automotive Customizers, please contact us immediately. You must keep a copy of your sales receipt for all products. Warranties will not be honored without your sales receipt.

Q: International Orders

Automotive Customizers gladly ships to customers out of the country; however it is the customer’s responsibility to cover all shipping, taxes, customs, or duties. At such time as AC may be charged brokerage fees, customs, taxes or any other fees surrounding an international order. AC will forward such charges to the customer directly or AC will charge the customer for such expenses to the account that the order was placed on.


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